Checking your identity


Why do we need to check your identify?  The type of legal services that we provide often require us, by law, to ensure that we are satisfied you are who you say you are.


How do we do this?  We use a third party provider called Digidentity to perform these checks on our behalf. This allows you to complete this requirement remotely, securely, 24/7 and typically in the comfort of your own home.   


What equipment do I need?  Smartphone or tablet that can install an app and has a camera. If you have an Android smartphone it must be running an operating system of version 9 or higher.  For Apple i-phone's it must be running IOS 14 or higher. 


What if I don't have a suitable electronic device to complete this digitally, or if you would simply prefer to do this face to face? A member of our on-boarding team will be more than happy to arrange an alternative method of verifying your identity with you.  You can e-mail or telephone our main line 01437 763383 and ask to speak to a member of our on-boarding team.


A government initiative you might be interested in.  We are also part of a government backed initiative called 'Digital Identity Trust Scheme' to make it easier for those buying and selling residential properties to share their identity with multiple providers.  The digital log book is a safe and secure place for a person to store information that only they can access and share information with other people. 


It is hoped that home buyers and sellers will only have to produce their identity once, as you can share the digital log book with financial institutions, estate agents, financial advisors and solicitors.